Welcome to Sales-CS.com
We're your one-stop shop for all questions related to your streaming membership. Cancel your account, report account issues, or just ask a question — we're here to help.
Don't risk it — talk to us first.
Initiating a chargeback may result in your name, address, zip code, and credit card number being added to an international fraud-prevention database used by most online credit card processors. We do not manage or control this database.
If a chargeback is filed against your membership, the billing processor may report your information to that system. It is also our policy to dispute all chargebacks we receive.
We take chargebacks very seriously and strongly encourage you to contact our customer support first to resolve any billing concern quickly and efficiently.
Before you contact us
A few quick tips that help us help you faster.
Access issues?
Try logging in again after 30 minutes. To protect your account, repeated login attempts in a short timeframe can trigger a temporary lockout.
Use your sign-up email
Make sure your support ticket includes the email address you originally used to sign up. Providing this information reduces wait times and ensures quicker support.
Allow 24 hours
Please allow 24 hours for us to resolve your issue and reach out to you once your support request has been received.
Frequently asked questions
Information you need to know about your membership and billing.
I don't recognize this charge on my credit card statement
We offer discreet billing for our customers, so the description on your statement will not match the website name you signed up for. Upon enrollment, you should have received a welcome email that includes your membership details for the website you signed up with. If you can't find this email, please check your spam folder.
If you believe you've been a victim of fraud or credit card theft, please contact us immediately via our contact form or by phone at (213) 282-7381.
How do I cancel my membership?
To cancel your membership, please fill out this form and your membership will be canceled. Cancelation requests through this form may take up to 1 business day to process.
For immediate assistance, please contact your biller directly using the billing information below.
How do I get a refund?
We want all our customers to be satisfied with their purchase. Refunds are issued on a case-by-case basis. Please contact our support team to discuss a refund.
I signed up for a trial, but was charged full price.
All trials rebill after the trial period has ended. For example, if you signed up for a 2-day trial, recurring billing will begin after those 2 days.
How can I verify that my membership was canceled?
Once your account has been canceled, you'll receive an email confirmation from your biller. Please be sure to check your spam folder as well.
Why is my account blocked, and how do I unblock it?
Accounts may be temporarily blocked if our systems are alerted to unusual behavior — for example, multiple login attempts with incorrect information, or multiple IP addresses or countries accessing the account in a short amount of time. While we understand these blocks may be inconvenient, they are in place to protect you and your account.
To have the temporary block removed from your account, please contact support.
Didn't answer your question?
For any additional questions not answered here, please contact our support team via our contact form or by phone at (213) 282-7381.
Contact information
The fastest ways to reach our customer support team.
Phone
Our customer support team is available by phone Monday – Friday, 9 a.m. to 5 p.m. PST at (213) 282-7381.
Your concerns are very important to us. Please allow 1 business day for a response. All tickets are answered in the order received.
Email support
For any additional questions, please contact our support team via our online contact form.
Billing information
Find your biller below based on what your credit-card statement shows.
NetBilling
If your statement says "sales-cs.com 213 282 7381", your biller is NetBilling.
For other support on this account, use our contact form.
Rocketgate
If your statement says "sales-cs.com 888 714 3597", your biller is Rocketgate.
Email: fpn@payment-help.net
Phone (US): 1-888-714-3597
Phone (Intl): 1-702-749-4453
Epoch
If your statement says "epoch.com", your biller is Epoch.
Find your Epoch purchase
Email: billing@epoch.com
Phone (US): 1-800-893-8871
Phone (Intl): 1-310-664-5810