Welcome To Sales-CS.com!
We’re your one-stop shop for all questions related to your streaming membership.
To cancel your account, notify us of account issues, or if you just have a question, please use the button below to contact us!
Don't risk it, talk to us!
Initiating a chargeback may result in your name, address, zip code, and credit card number being added to an international fraud prevention database used by most online credit card processors. We do not manage or have control over this database.
If a chargeback is filed against your membership, the billing processor may report your information to this system. Furthermore, it’s our policy to dispute all chargebacks we receive.
We take chargebacks very seriously and strongly encourage you to contact our customer support first to resolve any billing concerns quickly and efficiently. Please click the button below to prevent a chargeback; we’re always happy to help!
Access issues? Try logging in again after 30 minutes.
To protect your account, repeated login attempts in a short timeframe can trigger a temporary lockout.
Make sure your support ticket includes the email address you originally used to sign up.
Providing this information helps reduce wait times and ensures quicker support.
Please allow 24 hours for us to resolve your issue.
And reach out to you once your support request has been received.
Information you need to know
I don’t recognize this charge on my credit card statement
We offer discreet billing for our customers, so the description on your statement will not match the website name you signed up for. Upon enrollment, you should have received a welcome email that includes your membership details for the website you signed up with. If you can’t find this email, please check your spam folder. If you believe you’ve been a victim of fraud or credit card theft, please contact us immediately via email through this link or via phone at (213) 282-7381.
How do i cancel my membership?
To cancel your membership, please fill out this form and your membership will be canceled. Cancelation requests through this form may take up to 1 business day to process.
For immediate assistance, please contact your biller directly.
How do I get a refund?
We want all our customers to be satisfied with their purchase! Refunds are issued on a case by case basis. Please contact our support team to discuss a refund.
I signed up for a trial, but was charged full price.
All trials rebill after the trial period has ended. For example, if you signed up for a 2 day trial, recurring billing will begin after the 2 days.
How can I verify that my membership was canceled?
Once your account has been canceled, you’ll receive an email confirmation from your biller. Please be sure to check your spam folder as well!
Why Is My Account Blocked and How Do I Unblock It?
Accounts may be temporarily blocked if our systems are alerted to unusual behavior such as multiple login attempts with incorrect information or multiple IP addresses/countries accessing the account in a short amount of time. While we understand that these blocks may be inconvenient, they are in place for the protection of you and your account.
To have the temporary block removed from your account, please contact support.
Didn’t answer your question?
For any additional questions that were not answered here, please contact our support team via email through this link or via phone at (213) 282-738
Contact Information
Phone Number
Our customer support team is available by phone Monday-Friday from 9am pst to 5pm pst at (213) 282-7381. Your concerns are very important to us. Please allow 1 business day for a response. All tickets will be answered in the order they were received.
E-mail Support
For any additional questions that were not answered here, please contact our support team via email through this link.
Billing Information
Who's My Biller?
If your credit card statement says “sales-cs.com 888 714 3597”, your biller is Rocketgate.
If your credit card statement says “epoch.com”, your biller is Epoch.
If your credit card statement says “sales-cs.com 213 282 7381”, your biller is NetBilling.
Net Billing
Rocketgate
For inquiries regarding your account billed through Rocketgate, please email their support team at the following address: fpn@rocketgate.com.
To speak to a support member regarding your Rocketgate account, please call 1-888-714-3597 if located in the United States or 1-702-749-4453 if located outside the United States.
Epoch
For inquiries regarding your account billed through Epoch, please visit this site.
Alternatively, you can email billing@epoch.com.
To speak to a support member regarding your Epoch account, please call 1-800-893-8871 if located in the United States or 1-310-664-5810 if located outside the United States.