FAQ

We offer discreet billing for our customers, so the description on your statement will not match the website name you signed up for. Upon enrollment, you should have received a welcome email that includes your membership details for the website you signed up with. If you can’t find this email, please check your spam folder. If you believe you’ve been a victim of fraud or credit card theft, please contact us immediately via email through this link or via phone at (213) 282-7381.

 

To cancel your membership, please fill out this form and your membership will be canceled automatically.

Refunds are issued on a case by case basis. Please contact our support team via email through this link or via phone at (213) 282-7381 to discuss a refund.

All trials rebill after the trial period has ended. For example, if you signed up for a 2 day trial, recurring billing will begin after the 2 days.

Once your account has been canceled, you’ll receive an email confirmation from your biller. Please be sure to check your spam folder as well.

Accounts may be temporarily blocked if our systems are alerted to unusual behavior such as multiple login attempts with incorrect information or multiple IP addresses/countries accessing the account in a short amount of time. While we understand that these blocks may be inconvenient, they are in place for the protection of you and your account.

To have the temporary block removed from your account, please contact support via email through this link.

For any additional questions that were not answered here, please contact our support team via email through this link or via phone at (213) 282-738

Contact us

Our customer support team is available by phone Monday-Friday from 9am pst to 5pm pst at (213) 282-7381. Your concerns are very important to us. Please allow 1 business day for a response. All tickets will be answered in the order they were received.

To cancel your membership, please fill out this form and your membership will be canceled automatically.

For any additional questions that were not answered here, please contact our support team via email through this link.

Billing

If your credit card statement says “sales-cs.com 888 714 3597”, your biller is Rocketgate.

If your credit card statement says “epoch.com”, your biller is Epoch.

If your credit card statement says “sales-cs.com 213 282 7381”, your biller is NetBilling.

To cancel your account billed through NetBilling, please click this link.

To contact support regarding your NetBilling account, please use this form.

For inquiries regarding your account billed through Rocketgate, please email their support team at the following address: fpn@rocketgate.com.

To speak to a support member regarding your Rocketgate account, please call 1-888-714-3597 if located in the United States or 1-702-749-4453 if located outside the United States.

 

For inquiries regarding your account billed through Epoch, please visit this site.

Alternatively, you can email billing@epoch.com.

To speak to a support member regarding your Epoch account, please call 1-800-893-8871 if located in the United States or 1-310-664-5810 if located outside the United States.

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